Refund and Cancellation Policy

Last updated: August 19, 2026

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com, who also handles order-related inquiries, returns, and payment processing. This Refund and Cancellation Policy works in direct alignment with Paddle's Buyer Terms and Paddle's Refund Policy.

1. Free Evaluation Period (7-Day Trial)

RagOff offers a free 7-day trial period. We encourage all users to install the software, test its features, and verify local hardware compatibility before purchasing a definitive license.

2. 14-Day Refund Guarantee

You are eligible to request a full refund within 14 calendar days from the date of your purchase. If you are not satisfied with your purchase or if you experience technical issues, you may submit a refund request within this 14-day window.

3. Merchant of Record & Statutory Rights

As the Merchant of Record, Paddle reviews and processes refund requests in accordance with its Buyer Terms and applicable local consumer protection laws. Nothing in this policy limits or excludes your statutory consumer rights.

4. Consequences of a Refund

Once a refund is approved and processed by Paddle:

1. The License Key will be revoked from our validation system.
2. Premium access in RagOff will cease.
3. You must uninstall and remove the software from your devices.

5. How to Request a Refund or Cancel a Subscription

To Request a Refund: You can initiate a refund request directly through the Paddle buyer portal at paddle.net or by emailing our support team at [email protected] with your Paddle order receipt number.

To Cancel Subscription Renewal: If you are subscribed to a recurring plan, you can cancel future automatic renewals at any time via paddle.net or by clicking the "Manage Subscription" link in your Paddle purchase confirmation email. Your license will remain active until the end of the paid billing period, with no subsequent charges.